Hack your customer service rep
posted Aug 15th 2008 4:50pm by Strom Carlsonfiled under: misc hacks
Hacks come in all forms, and psychological hacks are no different. [Noah Goldstein], a behavioral scientist at the University of Chicago, has written a book in which he details scientifically proven methods of persuading others. One of these methods stands out as being particularly useful at alleviating one of the most aggravating aspects of modern life: dealing with customer service representatives over the telephone.
The trick? Be nice, compliment the rep on doing a good job, and offer to write a letter of recommendation. Since it stands to reason that the customer service rep is probably having a crappier day than you (imagine having to talk to a hundred annoyed people five days a week and you’ll get the idea), making the rep feel appreciated is likely to make them want to do more for you in return.
[photo: brycej]
[via BoingBoing]
