Hacks come in all forms, and psychological hacks are no different. [Noah Goldstein], a behavioral scientist at the University of Chicago, has written a book in which he details scientifically proven methods of persuading others. One of these methods stands out as being particularly useful at alleviating one of the most aggravating aspects of modern life: dealing with customer … Read the rest
Hack your customer service rep
Filed Under: misc hacks Tagged With: customer service, CustomerService, psychology, social engineering, SocialEngineering
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