Everyone has a bad day right? Monday was a particularly bad day for the folks at Sparkfun. Customer support tickets started piling up, leading to the discovery that they had shipped out as many as 1,934 MicroViews without bootloaders.
MicroView is the tiny OLED enabled, Arduino based, microcontroller system which had a wildly successful Kickstarter campaign earlier this year. [Marcus Schappi], the project creator, partnered up with SparkFun to get the MicroViews manufactured and shipped out to backers. This wasn’t a decision made on a whim, Sparkfun had proven themselves by fulfilling over 11,000 Makey Makey boards to backers of that campaign.
Rather than downplay the issue, Sparkfun CEO [Nathan Seidle] has taken to the company blog to explain what happened, how it happened, and what they’re going to do to make it right for their customers. This positions them as the subject of our Fail of the Week column where we commiserate instead of criticize.
First things first, anyone who receives an affected MicroView is getting a second working unit shipped out by the beginning of November. Furthermore, the bootloaderless units can be brought to life relatively easily. [Nate] provided a hex file with the correct bootloader. Anyone with an Atmel AVR In-System Programming (ISP) programmer and a steady hand can bring their MicroView to life. Several users have already done just that. The bootloader only has to be flashed via ISP once. After that, the MicroView will communicate via USB to a host PC. Sparkfun will publish a full tutorial in a few weeks.
Click past the break to read the rest of the story.