So much smart-tech is really kind of dumb. Gadgets intended to simplify our lives turn out to complicate them. It often takes too many “clicks” to accomplish simple tasks, and they end up demanding our attention. Our “better mousetraps” end up kludgy messes that are brittle instead of elegant and robust.

The answer might not be faster or newer technology, but a 30-year-old philosophy. Some great thinkers at Xerox PARC, the place where, among other things, the computer mouse was invented, developed principles they called Calm Technology.

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