Do you know the law of least astonishment? I am not sure of its origin, but I first learned it from the excellent “Tao of Programming.” Simply put, it is the principle that software should always respond to the users in a way that least astonishes them. In other words, printing a document shouldn’t erase it from your file system.

Following the law of least astonishment, what should a program do when it hits a hard error? You might say that it should let the user know. Unfortunately, many systems just brush it under the rug these days.

I think it started with Windows. Or maybe the Mac. The thinking goes that end users are too stupid or too afraid of error codes or detailed messages so we are just leaving them out. Case in point: My wife’s iPhone wouldn’t upload pictures. I’m no expert since I carry an Android device, but I agreed to look at it. No matter what I tried, I got the same useless message: “Can’t upload photos right now. Please try again later.” Not only is this not very informative, but it also implies the problem is in something that might fix itself later like the network.

The real culprit? The iCloud terms of service had changed and she had not accepted the new contract. I have a feeling it might have popped up asking her to do that at some point, but for whatever reason she missed it. Until you dug into the settings and checked the box to agree to those terms, “later” was never going to happen.

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