Last Friday, thousands of owners of Samsung Blu Ray players found that their home entertainment devices would no longer boot up. While devices getting stuck in a power-cycling loop is not uncommon, this case stands out as it affected a huge range of devices all at the same time. Samsung’s support forum paints a bleak picture, with one thread on the issue stretching to 177 pages in just a week.
So what is going on, and what can be done to fix the problem? There’s a lot of conflicting information on that. Some people’s gear has started working again, others have not and there are reports of customers being told to seek in-person repair service. Let’s dive in with some wild speculation on the problem and circle back by commiserating about the woes of web-connected appliances.