When we last left the post office, they had implemented OCR to read even the sloppiest of handwriting. And to augment today’s 99% accuracy rate, there’s a center full of humans who can decipher the rest of those messy addresses with speed and aplomb. Before that, we took a look at many of the machines that make up the automated side of the post office’s movements. But what was being done to improve the customer experience during all of this time?
Quite a bit, as it turns out. In this installment, we’ll take a look at the development of vending machines and programs like Speed Mail, Missile Mail, and V-Mail (no, not voicemail!) as they relate to enhanced customer service over the years.
