Sometimes we are rebuilding a RAID array or replacing a BIOS chip and we wonder how ordinary people keep their computes running. Then we realize that most of them come to someone like us for help. But what if you don’t have a family member or friend who is computer savvy? No problem! Plenty of stores — including big box office stores such as Office Depot and OfficeMax — will be glad to help you. Why most of them will be willing to test your computer for free. Sounds nice until you find out that at least in some cases these tests were showing problems that didn’t need fixing so users would pay for services they didn’t need. The Federal Trade Commission (FTC) has fined Office Depot (who owns OfficeMax) $25 million and plans to use the funds to issue refunds. In addition, a vendor, Support.com, will pay $10 million to support the refunds.
The free check used software to detect problems on a PC. However, during the scan the user is asked if their computer has any of the following symptoms. For example, if their PC has become slow or frequently reboots. If you said yes to any of these questions, the software would produce a report claiming to have found evidence of malware and offering fixes that could cost significant amounts of money even if there was no other evidence.