For as long as there have been machines, there have been fears of machines taking your job. One of the latest incarnations of this phenomenon is the fast-food ordering kiosk. No longer will you have some teenager asking you if you want fries with that. These days, you are more likely going to find the question on a touch screen. So, are those poor kids out of an entry-level job? Apparently not, according to a recent CNN story.

According to McDonald’s, a business that embraces the kiosks, the new technology increases sales and creates more jobs, albeit more jobs further behind the counter. Part of the reason is that while “Do you want fries with that” is a cliche, it is also a sound business practice. Cashiers should try to upsell but don’t always do so. The kiosk always remembers to offer you an apple pie or whatever else they want to move today.

Continue reading “The Surprising Effects Of Fast Food Kiosks” →