If we were to express an official view of the what these guys did once they hacked into a Target store’s PA system, we’d have to go with definitely uncool. However, it’s good to know that phone phreaking and good ol’ social engineering isn’t dead yet. Many of us got our start by playing with the systems around us.
Anyone could call into a Target store and request to be transferred to the PA’s extension code, which was the same everywhere. If the person transferring the call wasn’t quick on their feet, the caller would then be patched directly into the stores PA system. The kicker? Target had no way of stopping the PA until the caller hung-up. It’s the way the system was designed.
The hack itself is embarrassingly simple. The PA is attached to the in-store phone network. This is pretty standard. We’ve all seen a sales associate go up to phone in a store, dial a number, and make an announcement throughout the store. Where Target went wrong is improper separation of systems, and poorly thought out standardization.
The weakest link in security is always the people it’s designed for, not the one’s it’s designed to keep out. It’s a fun little prank, and hopefully Target has it sorted out now.