After getting a 3D printer up and running, it’s not uncommon for an enterprising hacker to dabble in 3D printing to make a little money on the side. Offering local pickup of orders is a common startup choice since it’s simple and avoids shipping entirely. It’s virtually tailor-made to make a great bootstrapping experiment, but anyone who tries it sooner or later bumps up against a critical but simple-seeming problem: how to get finished prints into a customer’s hands in a sustainable way that is not a hassle for either the provider, or the customer?
It’s very easy to accept a 3D file and get paid online, but the part about actually getting the print into the customer’s hands does not have a one-size-fits-all solution. This is what I call The Pickup Problem, and left unsolved, it can become unsustainable. Let’s look at why local pickup doesn’t always measure up, then examine possible solutions.
The Problems with Local Pickup
Local pickup for delivery of print jobs is great because there is no mucking about with shipping supplies or carriers. Also, many 3D prints when starting out will be relatively low-value jobs that no one is interested in stacking shipping fees onto, anyway.
“Your order is complete. Come to this address to pick up your order.” It is straightforward and hits all the bases, so what’s the problem?