IKEA is known as a purveyor of build-it-yourself flatpack furniture. LEGO is known as a purveyor of build-it-yourself toys. Both are known for their instructions. The latter’s are considered incredibly clear and useful, while the former’s are often derided as arcane and confusing—though the major difference between the two is color printing.

These two companies are great examples of why instructions are important. Indeed, Sonya Vasquez has learned this lesson well, and came down to Supercon 2023 to tell us all about it. Prepare to learn all about how to write great step-by-step instructions that enable greatness and never frustrate the end user.

Continue reading “Supercon 2023: The Road To Writing Great Step-by-Step Instructions” →