For all the convenience and indispensability of having access to the sum total of human knowledge in the palm of your hand, the actual process of acquiring and configuring a smartphone can be an incredibly frustrating experience. Standing in those endless queues at the cell phone store, jumping through the administrative hoops, and staring in sticker shock at a device that’s likely to end its life dunked in a toilet all contribute to the frustration.

But for my money, the real trouble starts once you get past all that stuff and start trying to set up the new phone just right. Sure, most phone manufacturers make it fairly easy to clone your old phone onto the new one, but there are always hiccups. And for something that gets as tightly integrated into the workflows of your daily life as cell phones do, that can be a real bummer. Especially when you find out that your shiny new phone can’t do something you absolutely depend on.

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