You’ll all remember my grand adventure in acquiring a photocopier. Well, it’s been a rollercoaster, I tell ya. While I still haven’t found a modification worthy enough to attempt, I have become increasingly frustrated. From time to time, I like to invite my friends and family over for dinner, and conversation naturally turns to things like the art on the walls, the fish in the aquarium, or perhaps the photocopier in the living room. Now, I dearly love to share my passions with others, so it’s pretty darned disappointing when I go to fire off a few copies only to have the machine fail to boot! It was time to tackle this problem once and for all.
When powered up, the photocopier would sit at a “Please Wait…” screen for a very long time, before eventually coughing up an error code — SC990 — and an instruction to call for service. A bunch of other messages would flash up as well; Address Book Data Error, Hard Drive Data Error, and so on. In the end I realized they all centered around data storage.
Now, I’d already tried diving into the service menu once before, and selected the option to format the hard drive. That had led to the problem disappearing for a short period, but now it was back. No amount of mashing away at the keypad would work this time. The format commands simply returned “Failed” every time. What to do next? You guessed it, it was time for a teardown!
Thankfully, photocopiers are designed for easy servicing — someone’s paying for all those service calls. A few screws and large panels were simply popping off with ease; completely the opposite of working on cars. Spotting the hard drive was easy, it looked like some sort of laptop IDE unit. With only SATA laptops around the house to salvage parts from, I wasn’t able to come up with something to swap in.
A bit of research (and reading the label) taught me that the drive was a Toshiba MK2023GAS/HDD2187. Replacements were available on eBay, but if I waited two weeks I’d probably be wrist deep in some other abandoned equipment. It had to be sorted on the night. In the words of [AvE], if you can’t fix it… well, you know how it goes. I yanked the drive and, lo and behold – the copier booted straight up! Just to be sure I wasn’t hallucinating, I churned out a few copies, and other than the continued jamming on all-black pages, everything was fine. Literally all it took to get the copier to boot was to remove the ailing drive. Suffice to say, I was kind of dumbfounded.
I’m happy to chalk up the win, but I have to draw issue with Ricoh’s design here. The copier is clearly capable of operating perfectly well without a hard drive. It will give up its document server and address book abilities, but it will still make copies and print without a problem.
Yet, when the copier’s drive fails, the unit fails completely and refuses to work. This necessitates a service call for the average user to get anything at all happening again — causing much lost work and productivity. A better design in my eyes would have the copier notify users of the lost functionality due to the failed drive and the need to call service, but let them copy! Any IT administrator will know the value of a bodged work around that keeps the company limping along for the day versus having a room of forty agitated workers with nothing to do. It’s a shame Ricoh chose to have the photocopier shut down completely rather than valiantly fight on.
Feel free to chime in with your own stories of minor failures that caused total shutdowns in the comments. Video below the break.
Continue reading “The Princess And The HDD: Poor Design Choices”
