Australia’s Nationwide Phone Outage Was An Embarrassing Failure

The phones! They were one of the basic utilities of the 20th century, and were just about as reliable as death and taxes. Even when then power grid went down, you still had a fair shot of getting a phone call through thanks to the reliability of the Plain Old Telephone Service.

Today, we eschew the simplicity of copper and mechanical switches for the supreme bandwidth and capability of high-speed cellular connectivity. With that, we accept that the additional complexity comes with a risk of complicated failures that bring everything tumbling down. Australia’s largest telecommunications provider found that out to its peril just a few short months ago.

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Why Samsung Phones Are Failing Emergency Calls In Australia

We’re taught how to call emergency numbers from a young age; whether it be 911 in the US, 999 in the UK, or 000 in Australia. The concept is simple—if you need aid from police, fire, or ambulance, you pick up a phone and dial and help will be sent in short order.

It’s a service many of us have come to rely on; indeed, it’s function can swing the very balance between life or death. Sadly, in Australia, that has come to pass, with a person dying when their Samsung phone failed to reach the Triple Zero (000) emergency line. It has laid bare an obscure technical issue that potentially leaves thousands of lives at risk. Continue reading “Why Samsung Phones Are Failing Emergency Calls In Australia”