We’re trying to figure out whether Sonos was doing the right thing, and it’s getting to the point where we need pins, a corkboard, and string. Sonos had been increasing the functionality of its products and ran into a problem as they hit a technical wall. How would they keep the old speakers working with the new speakers? Their solution was completely bizarre to a lot of people.
First, none of the old speakers would receive updates anymore. Which is sad, but not unheard of. Next they mentioned that if you bought a new speaker and ran it on the same network as an old speaker, neither speaker would get updates. Which came off as a little hostile, punishing users for upgrading to newer products.
The final bit of weirdness was their solution for encouraging users to ditch their old products. They called it, “trading in for a 30% discount”, but it was something else entirely. If a user went into the system menu of an old device and selected to put it in “Recycle Mode” the discount would be activated on their account. Recycle Mode would then, within 30 days, brick the device. There was no way to cancel this, and once the device was bricked it wouldn’t come back. The user was then instructed to take the Sonos to a recycling center where it would be scrapped. Pictures soon began to surface of piles of bricked Sonos’s. There would be no chance to sell, repair, or otherwise keep alive what is still a fully functioning premium speaker system.
Why would a company do this to their customers and to themselves? Join me below for a guided tour of how the downsides of IoT ecosystem may have driven this choice.
Each module has 3D printed gears (with an anti-backlash flex spline), an RGB LED for feedback, integrated homing, active cooling, a slip ring made from copper tape, and a touch sensor dial on the back for jogging and training input. The result is a low backlash, low cost actuator that keeps external wiring to an absolute minimum.
Originally inspired by a design named WE-R2.4, [John] has added his own twist in numerous ways, which are best summarized in the video embedded below. That video is number three in a series, and covers the most interesting developments and design changes while giving an excellent overview of the parts and operation (the video for part one is a basic overview and part two shows the prototyping process, during which [John] 3D printed the structural parts and gears and mills out a custom PCB.)
We’ve been following [glaciawanderer]’s CNC build for quite some time and he’s recently added a few upgrades to make for an even more interesting machine. He’s been trying out new bearing blocks, anti-backlash nuts, and z-axis plates hoping to get some improvements. In the case of the bearing blocks, he went back to the older style because of the added safety and smoother movement. The final addition he made was a dust collection system. It’s just a couple support hoops and duct tape, but it should keep dust out of the threads and rails.