“Click To Cancel” Coming Soon

October 22, 2024 by Navarre Bartz 31 Comments

If you’ve ever had to suffer through a call tree and a 9,000 hour wait on hold to cancel a subscription, we have good news for you if you live in the United States. The Federal Trade Commission (FTC) has just finalized a rule that will “make it as easy for consumers to cancel their enrollment as it was to sign up.”

The announcement of the proposed rule came in March 2023 and was followed up by 16,000 comments from the public. Complaints to the agency about negative option and recurring subscription services have been rising from 42 per day in 2021 to 70 per day in 2024.

Commission Chair Lina M. Khan says, “The FTC’s rule will end these tricks and traps, saving Americans time and money. Nobody should be stuck paying for a service they no longer want.”

The rule will take effect 180 days after entering the Federal Register. If you’re curious about other ways we can hold tech companies accountable, Cory Doctorow has some ideas.

You Should Be Allowed To Fix McDonald’s Ice Cream Machines, Say Federal Regulators

March 20, 2024 by Lewin Day 23 Comments

Editors Note: According to our infallible record keeping, this is the 50,000th post published on Hackaday! We weren’t sure this was the kind of milestone that required any drawn out navel-gazing on our part, but it does seem significant enough to point out. We didn’t pick any specific post to go out in this slot, but the fact that it ended up being a story about the right to repair ice cream machines seems suitably hacky for the occasion.

The McDonald’s ice cream machine is one of the great marvels of the modern world. It’s a key part of our heavily-mechanized industrial economy, and it’s also known for breaking down as often as an old Italian automobile. It’s apparently illegal to repair the machines unless you’re doing so with the authority of Taylor, the manufacturer. However, as reported by The Verge, The FTC and DOJ may soon have something to say about that.

Things are coming to a head as the Copyright Office contemplates whether to carve out new exemptions in the Digital Millennium Copyright Act. The legislation is widely reviled by many for making it illegal to circumvent copy protection, an act that is often required to maintain or repair certain equipment. As a result customers are often locked into paying the original manufacturer to fix things for them.

Both the FTC and DOJ have have filed a comment with the Copyright Office on the matter. The language will warm the cockles of your heart if you’re backing the right-to-repair movement.

Changes in technology and the more prevalent use of software have created fresh opportunities for manufacturers to limit Americans’ ability to repair their own products. Manufacturers of software-enabled devices and vehicles frequently use a range of restrictive practices to cut off the ability to do a “DIY” or third-party repair, such as limiting the availability of parts and tools, imposing software “locks,” such as TPMs, on equipment that prevent thirdparty repairers from accessing the product, imposing restrictions on warranties, and using product designs that make independent repairs less available.

The agencies want new exceptions to Section 1201 of the DMCA to allow repair of “industrial and commercial equipment.” That would make it legal to tinker with McDonald’s ice cream machines, whoever you are. The hope is this would occur along with a renewal of exceptions for “computer programs that control devices designed primarily for use by consumers and computer programs that control motorized land vehicles, marine vessels, and mechanized agricultural vehicles.”

Brush up on the finer details of icecreamgate in our previous coverage. This could be a grand time for change. Enough is enough— McDonald’s ice cream machines have been down for too long! Video after the break.

Continue reading “You Should Be Allowed To Fix McDonald’s Ice Cream Machines, Say Federal Regulators” →

FTC Rules On Right To Repair

July 27, 2021 by Elliot Williams 59 Comments

A few days ago, the US Federal Trade Commission (FTC) came out with a 5-0 unanimous vote on its position on right to repair. (PDF) It’s great news, in that they basically agree with us all:

Restricting consumers and businesses from choosing how they repair products can substantially increase the total cost of repairs, generate harmful electronic waste, and unnecessarily increase wait times for repairs. In contrast, providing more choice in repairs can lead to lower costs, reduce e-waste by extending the useful lifespan of products, enable more timely repairs, and provide economic opportunities for entrepreneurs and local businesses.

The long version of the “Nixing the Fix” report goes on to list ways that the FTC found firms were impeding repair: ranging from poor initial design, through restrictive firmware and digital rights management (DRM), all the way down to “disparagement of non-OEM parts and independent repair services”.

While the FTC isn’t making any new laws here, they’re conveying a willingness to use the consumer-protection laws that are already on the books: the Magnuson-Moss Warranty Act and Section 5 of the FTC Act, which prohibits unfair competitive practices.

Only time will tell if this dog really has teeth, but it’s a good sign that it’s barking. And given that the European Union is heading in a similar direction, we’d be betting that repairability increases in the future.

Thanks [deshipu] for tipping us off on this one!

Office Depot And OfficeMax Find Malware That Isn’t There

March 28, 2019 by Al Williams 72 Comments

Sometimes we are rebuilding a RAID array or replacing a BIOS chip and we wonder how ordinary people keep their computes running. Then we realize that most of them come to someone like us for help. But what if you don’t have a family member or friend who is computer savvy? No problem! Plenty of stores — including big box office stores such as Office Depot and OfficeMax — will be glad to help you. Why most of them will be willing to test your computer for free. Sounds nice until you find out that at least in some cases these tests were showing problems that didn’t need fixing so users would pay for services they didn’t need. The Federal Trade Commission (FTC) has fined Office Depot (who owns OfficeMax) $25 million and plans to use the funds to issue refunds. In addition, a vendor, Support.com, will pay $10 million to support the refunds.

The free check used software to detect problems on a PC. However, during the scan the user is asked if their computer has any of the following symptoms. For example, if their PC has become slow or frequently reboots. If you said yes to any of these questions, the software would produce a report claiming to have found evidence of malware and offering fixes that could cost significant amounts of money even if there was no other evidence.

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Echo Of The Bunnymen: How AMD Won, Then Lost

December 9, 2015 by Brian Benchoff 177 Comments

In 2003, nothing could stop AMD. This was a company that moved from a semiconductor company based around second-sourcing Intel designs in the 1980s to a Fortune 500 company a mere fifteen years later. AMD was on fire, and with almost a 50% market share of desktop CPUs, it was a true challenger to Intel’s throne.

AMD began its corporate history like dozens of other semiconductor companies: second sourcing dozens of other designs from dozens of other companies. The first AMD chip, sold in 1970, was just a four-bit shift register. From there, AMD began producing 1024-bit static RAMs, ever more complex integrated circuits, and in 1974 released the Am9080, a reverse-engineered version of the Intel 8080.

AMD had the beginnings of something great. The company was founded by [Jerry Sanders], electrical engineer at Fairchild Semiconductor. At the time [Sanders] left Fairchild in 1969, [Gordon Moore] and [Robert Noyce], also former Fairchild employees, had formed Intel a year before.

While AMD and Intel shared a common heritage, history bears that only one company would become the king of semiconductors. Twenty years after these companies were founded they would find themselves in a bitter rivalry, and thirty years after their beginnings, they would each see their fortunes change. For a short time, AMD would overtake Intel as the king of CPUs, only to stumble again and again to a market share of ten to twenty percent. It only takes excellent engineering to succeed, but how did AMD fail? The answer is Intel. Through illegal practices and ethically questionable engineering decisions, Intel would succeed to be the current leader of the semiconductor world.

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Find A Way To Stop Robocalls To Grab This $50k Prize

October 26, 2012 by Mike Szczys 111 Comments

Here’s a challenge tailored to our community if we’ve ever seen one. You know those delightful unsolicited prerecorded calls you get from time to time? They might be political, but they also come from companies trying to sell you vinyl siding, or promising improvements in your business. Well they’re against the law in many cases, and complaints to the Federal Trade Commission have been piling up. So now the FTC is offering a $50,000 bounty to anyone who can find a way to block the calls.

It’s called the Robocall Challenge and you’ve got until January 17th, 2013 to get your entry submitted. The great thing is, this doesn’t need to be a fully working solution. Your entry may be: “proposed technical solutions or functional solutions and proofs of concept “. Even better, you retain ownership of the solution even if you win. This type of recognition will surely have telco related companies beating a path to your door.

Of course if you do have a solution, we’d love to hear about it too!

[Thanks Filespace via WCPO]

Blue Light Special: Earn $10 By Installing Spyware

September 13, 2009 by Brett Haddock 28 Comments

sears

Ars technica is reporting on the ruling from the FTC about the software shenanigans of Kmart and Sears. The marketing geniuses behind the parent company of Sears and Kmart decided they needed more information about the users of their website. Their solution? Offering $10 to users who install their custom software which phones home with data on just about everything they do on their computer. Not content with just browsing habits of webites, the software apparently recorded everything the user did online, including secure sessions. Under the settlement (PDF) with the FTC, Sears says they will stop collecting data and promises to destroy any and all information they’ve collected so far. Selling what websites you’ve been to, how much money you have, which prescriptions you take and what products you’re interested in for the low low price of $10 seems like a bargain.