The cult classic movie Office Space is a scathing critique of life for software engineers in a cubicle farm, and it did get a lot of things right even if it didn’t always mean to. One of those is the character of Tom Smykowski whose job is to “deal with the customers so the engineers don’t have to”. The movie treats Tom and his job as a punchline in a way, but his role is actually very important for most real businesses that rely on engineers or programmers for their core products.
Engineers can have difficulty relating to customers, and often don’t have the time (or even willingness) to handle the logistics of interacting with them in the first place. Customers may get frustrated understanding engineers or communicating their ideas clearly to them. A person like Tom Smykowski is often necessary to bridge the gap and smooth out the rough edges on both sides, but in the Linux world there are very few Toms to rely on. The customers, or users, have to deal directly with the engineers in many situations, and it’s not working out very well for either group. Linux has a marketing problem, and it needs a marketing solution if it ever wants to increase its market share in the PC realm. Continue reading “Linux’s Marketing Problem”