In today’s episode of “AI Is Why We Can’t Have Nice Things,” we feature the Hertz Corporation and its new AI-powered rental car damage scanners. Gone are the days when an overworked human in a snappy windbreaker would give your rental return a once-over with the old Mark Ones to make sure you hadn’t messed the car up too badly. Instead, Hertz is fielding up to 100 of these “MRI scanners for cars.” The “damage discovery tool” uses cameras to capture images of the car and compares them to a model that’s apparently been trained on nothing but showroom cars. Redditors who’ve had the displeasure of being subjected to this thing report being charged egregiously high damage fees for non-existent damage. To add insult to injury, if renters want to appeal those charges, they have to argue with a chatbot first, one that offers no path to speaking with a human. While this is likely to be quite a tidy profit center for Hertz, their customers still have a vote here, and backlash will likely lead the company to adjust the model to be a bit more lenient, if not outright scrapping the system.
