Tech Support… Can AI Be Worse?

You can’t read the news today without another pundit excitedly reporting how AI is going to take every job you can imagine. Of course, AI will change the employment landscape. It will take some jobs and reduce the need for others. What about tech support? Is it possible that an AI might be able to help people with technical issues better than humans? My first answer was no way, but then I was painfully reminded of something. The question isn’t if AI can help you better than any human can. The question is if AI can help you better than the low-paid person on the other end of the phone you are likely to talk to. Sadly, I think the answer to that question is almost certainly yes.

In all fairness, if you read Hackaday, you probably don’t encounter many technical support people who can solve a problem you can’t. By the time you call them, it is a lost cause. But this is more than just “Hackday folks are smarter than the tech support agents.” The overall quality of tech support at many companies is rock bottom no matter who you are. Continue reading “Tech Support… Can AI Be Worse?”

Japan’s First Commercial Rocket Debuts With A Bang

Though it suffered through decades of naysayers, these days you’d be hard pressed to find anyone who would still argue that the commercialization of space has been anything but a resounding success for the United States. SpaceX has completely disrupted what was a stagnant industry — of the 108 US rocket launches in 2023, 98 of them were performed by the Falcon 9. Even the smaller players, such as Rocket Lab and Blue Origin, are innovating and bringing new technologies to market at a rate which the legacy aerospace companies haven’t been able to achieve since the Space Race.

So it’s no surprise that other countries are looking to replicate that success. Japan in particular has been following NASA’s playbook by offering lucrative space contracts to major domestic tech companies such as Mitsubishi, Honda, NEC, Toyota, Canon, Kyocera, and Sumitomo. Over the last several years this has resulted in the development of a number spacecraft and missions, such as the Hakuto-R Moon lander. It’s also laid the groundwork for exciting future projects, like the crewed lunar rover Toyota and Honda are jointly developing for the Artemis program.

But so far there’s been a crucial element missing from Japan’s commercial space aspirations, an orbital booster rocket. While the country has state-funded launch vehicles such as the H-IIA and H3 rockets, they come with the usual bureaucracy one would expect from a government program. In comparison, a privately developed and operated booster holds the promise of reduced costs and a higher launch cadence, especially if there are multiple competing vehicles on the market.

With the recent test flight of Space One’s KAIROS rocket, that final piece of the puzzle may finally be falling into place. While the launch unfortunately failed shortly after liftoff, the fact that the private rocket was able to get off the ground — literally and figuratively — is a promising sign of what’s to come.

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How Does Time Work On The Moon?

We’re looking to go back to the Moon. Not just with robots this time, but with astronauts, too! They’ll be doing all kinds of interesting things when they get there. Maybe they’ll even work towards establishing a more permanent presence for humanity on the lunar surface, in which case they’ll have to get up in the morning, eat breakfast, and get to work.

This raises the question—how does time work on the Moon? As simple as they can be down here, Earthly days and years have little meaning up there, after all. So what’s going on up there?

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User Beware: The Fine Line Between Content And Code

Everyone loves themes. Doesn’t matter if it’s a text editor or a smart display in the kitchen, we want to be able to easily customize its look and feel to our liking. When setting up a new device or piece of software, playing around with the available themes may be one of the first things you do without giving it much thought. After all, it’s not like picking the wrong one is going to do something crazy like silently delete all the files on your computer, right?

Unfortunately, that’s exactly what happened a few days ago to [JeansenVaars] while trying out a Plasma Global Theme from the KDE Store. According to their Reddit post, shortly after installing the “Gray Layout” theme for the popular Linux graphical environment, the system started behaving oddly and then prompted for a root password. Realizing something didn’t seem right they declined, but at that point, it was already too late for all of the personal files in their home directory.

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Why X86 Needs To Die

As I’m sure many of you know, x86 architecture has been around for quite some time. It has its roots in Intel’s early 8086 processor, the first in the family. Indeed, even the original 8086 inherits a small amount of architectural structure from Intel’s 8-bit predecessors, dating all the way back to the 8008. But the 8086 evolved into the 186, 286, 386, 486, and then they got names: Pentium would have been the 586.

Along the way, new instructions were added, but the core of the x86 instruction set was retained. And a lot of effort was spent making the same instructions faster and faster. This has become so extreme that, even though the 8086 and modern Xeon processors can both run a common subset of code, the two CPUs architecturally look about as far apart as they possibly could.

So here we are today, with even the highest-end x86 CPUs still supporting the archaic 8086 real mode, where the CPU can address memory directly, without any redirection. Having this level of backwards compatibility can cause problems, especially with respect to multitasking and memory protection, but it was a feature of previous chips, so it’s a feature of current x86 designs. And there’s more!

I think it’s time to put a lot of the legacy of the 8086 to rest, and let the modern processors run free. Continue reading “Why X86 Needs To Die”

The Hunt For Alien Radio Signals Began Sooner Than You Think

Every 26 months, Earth and Mars come tantalizingly close by virtue of their relative orbits. The closest they’ve been in recent memory was a mere 55.7 million kilometers, a proximity not seen in 60,000 years when it happened in 2003.

However, we’ve been playing close attention to Mars for longer than that. All the way back in 1924, astronomers and scientists were contemplating another close fly by from the red planet. With radio then being the hot new technology on the block, the question was raised—should we be listening for transmissions from fellows over on Mars?

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The Greenhouse Effect Isn’t For Greenhouses

Think of a greenhouse. It’s a structure with glass walls that lets light in and traps heat, all for the benefit of the plants inside. As for how it works, that’s elementary! It’s all down to the greenhouse effect… right?

Alas, no. So many of us have been mislead. Let’s rexamine how we think greenhouses work, and then explore what’s actually going on.
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